Help and contact

1. Start your first board

Sign in as an organizer, choose a purpose and give your board a name. Publish a first notice and share the link or QR code to invite participation. If access is restricted, also explain the member verification or posting code that participants need.

2. Organize and download

Review pending posts and reports in the board’s management screen, then pin and categorize useful posts. Generate a post CSV from the Data menu. Every plan includes it with row and frequency limits. Check for personal information before sharing a file.

3. Service questions

Include the board address, affected screen, time and expected behavior. Do not send payment credentials, passwords, access codes or other people’s personal information. Redact unnecessary personal details in screenshots. Sending a request does not automatically change settings or data.

4. Account or post deletion

Open Close account from the account page, review deletion scope and legal retention, then submit directly. A sign-in within the last 15 minutes, a confirmation checkbox and typing DELETE are required. Acceptance stops account and owned-board access and starts background deletion. The same browser tab shows the request reference and status; no separate email is needed. Contact hello@moaboard.com for specific information or submissions made without an account. Resolve pending external payments or subscriptions first; MoaHome-linked accounts close through MoaHome.

Close account

5. Privacy requests

Tell us whether you want access, correction, deletion or restriction of processing and identify the information. Within 10 days of receiving a correction or deletion request, we notify you of the action taken or the statutory reason for refusal and how to object. Do not initially attach a full identity document or password. If further verification is needed, we explain what is necessary and why.

6. Reports and appeals

Include the board or post address and the reason for the report or appeal. You can also use the board’s report feature. Provide relevant context without republishing another person’s sensitive information.