1. Rights to your records
Content rights remain with the original rights holders. MoaBoard processes data as needed to provide the service. An organizer’s ability to download posts does not grant unlimited rights to use or redistribute participants’ personal information.
2. Post CSV on every plan
Generate a post CSV in the board’s Data menu or the account’s data download area. Row and daily generation limits vary by plan. The current CSV focuses on posts; it is not a complete migration package containing comment bodies, original attachments and all settings. Analytics CSV is available on supported paid plans.
3. Public surfaces and downloaded files
The same board’s posts can appear on its visitor page, read-only embed and, for supported types, display wall. Posting from an embed opens the full board. Downloaded files may remain after visibility changes or posts are hidden. Recipients and organizers must manage those files’ access and retention.
4. Lookback and retention
Analytics lookbacks such as 7, 30 or 90 days are separate from content retention. Generated CSV downloads are valid for 7 days. Access, retention and deletion following a plan change or closure are distinct. Confirmed retention periods and changes will be reflected in policies and service notices.
Retention baseline for launch
Active board content will not be deleted merely because it falls outside a plan’s analytics lookback. Account closure will include deletion of personal information no longer needed, with separate retention only for legally required records. Direct closure requires a recent sign-in and confirmation of scope; other personal-data requests use the help contact. The baseline is 30 days for raw visit and analytics data and 90 days for security and enforcement records. Records required for an investigation or dispute will be retained separately with a documented reason. Export downloads expire after 7 days; stored export files are to be removed within 7 further days. An effective date will be announced after implementation and verification.
5. Deletion requests
Account closure is intended to include deletion of the account and personal information no longer needed. Only records legally required to be retained are kept separately, limited to the necessary fields and period. You may also request deletion of specific information while keeping your account, or of information submitted without an account. Ordinary accounts can request closure from the account page. Use the contact channel for specific information or submissions made without an account. Correction or deletion request outcomes are notified within 10 days of receipt. Ending public access is not described as completion of permanent deletion.
Direct closure and automatic deletion
Request closure from the account page. Account data, posts, comments, attachments and CSV files on owned boards, and linked personal information, are deleted in stages. Account-linked content on other boards is deleted with replies and attachments; unlinked guest submissions need a separate request. Temporary failures are retried automatically and completion is shown after operational-storage processing finishes. The request reference and status are retained for 30 days after completion; the temporary account identifier and email are removed at completion. This does not mean previously downloaded files or provider backups are immediately recalled or erased.
Contact and rights requests
- Service operator
- 알앤와이랩
- Representative (registered name)
- 유주연
- Business registration number
- 877-10-00980
- Registered business address (Korean)
- 대전광역시 서구 대덕대로 325, 9층 971호(월평동)
- Telephone
- 070-7792-7788
- Privacy contact
- hello@moaboard.com